Frequently Asked Questions About Our Umbraco and .NET Services

We know that working with a new development agency can raise questions, especially when it comes to pricing, timelines, and technical requirements. Below, we've answered some of the most common questions we receive about our Umbraco and .NET development services.

If your question isn't listed here, please feel free to get in touch. We're always happy to help with any queries you might have.

How much do you charge?

We believe in clear, honest pricing with no hidden surprises. Our standard rate is £60 plus VAT per hour, which works out to £420 plus VAT for a seven-hour working day.

This transparent rate applies to all our services including Umbraco development, technical support, maintenance and updates, and consultancy or planning work. All work is agreed in advance, and we provide detailed time tracking so you can see exactly where time is being spent on your project.

Can you give me an estimate for some work?

Absolutely, we're happy to provide detailed estimates, but we do need clear requirements to give you accurate figures. The more detail you can share about your project, the more precise our estimate will be.

In some cases, we may need to ask additional questions or review existing documentation or code before confirming the full scope of work required. We can provide estimates as fixed costs where appropriate, time-based estimates with our hourly or daily rates, or range estimates for more flexible projects. We always aim to give you realistic, transparent figures with no hidden costs or vague proposals.

What is your current availability?

Our availability varies from week to week depending on current project schedules and commitments. However, we often have space for small to medium tasks at short notice, larger projects that can be scheduled in advance, and ongoing monthly retainers for support and maintenance work.

The best way to check our current availability is to contact us directly. We're always happy to discuss timelines and see how we can accommodate your project within our schedule.

Will you travel for work?

Yes, we're happy to travel when it's beneficial for your project. While we work remotely most of the time, we're based in Kent, UK, and are pleased to travel within a 15-mile radius for in-person meetings, planning sessions, or workshops at no additional cost.

For longer distances or multi-day travel requirements, we simply ask that travel time and costs are covered. We'll always agree these arrangements with you beforehand so there are no surprises.

Do you do both front-end and back-end development?

Yes, we are full-stack developers, which means we're comfortable handling everything from database architecture through to user interface styling and everything in between.

Our typical technology stack includes front-end technologies such as HTML5, CSS3, Sass, JavaScript, and jQuery or modern frameworks as needed. For back-end development, we use .NET both Core and Framework, C#, MVC, Razor, SQL Server, and Entity Framework. We also handle integration work with third-party services, CRMs, payment platforms, and other business-critical systems.

What are your payment terms?

We usually invoice after work is completed, making cash flow management easier for you. For smaller or clearly defined pieces of work, no upfront payment is required.

For larger projects, we may request a 50% deposit upfront, with the balance due upon completion or paid in staged milestones as work progresses. Invoices are typically issued monthly for ongoing work and are payable within 30 days of receipt.

Do you take on existing websites?

Yes, we frequently take over the development or support of existing Umbraco websites, whether they were originally built by another agency, an internal team, or a freelancer who's no longer available.

To get started efficiently, we'll need full administrator access to your Umbraco CMS, a complete copy of the source code including templates, CSS and JavaScript files, and build tools like Gulp or WebPack. We'll also need a backup of the SQL database, hosting credentials or access to services like Umbraco Cloud or Microsoft Azure, any relevant documentation and information about known issues, and details about third-party tools or integrations such as Stripe or CRM systems.

Do you host websites?

Yes, we offer hosting solutions tailored to your needs. You can choose from two main options: we can host your site on our secure, managed virtual server, which is ideal for small to medium websites, or you can manage your own hosting while we help you optimise and maintain it on platforms like Umbraco Cloud, Microsoft Azure, or Amazon AWS.

We're flexible depending on what works best for your situation and budget. If you already have hosting arrangements, we'll support your existing setup or help you migrate to something better suited to your requirements.

Can you give me examples of your work?

Most of the websites we build are for other agencies under white-label or NDA agreements, which means we can't publicly showcase them due to confidentiality requirements.

However, if you'd like to see the type and quality of work we've completed, we're happy to provide a sample client list with their permission, screenshots or overviews of past builds where allowed, and references or testimonials from satisfied clients where available. Just contact us, and we'll share what we can within our confidentiality agreements.