At Nevitech IT Solutions Ltd, we provide reliable, professional Umbraco support services designed to give you complete peace of mind and keep your website performing at its absolute best. Whether you're managing a large e-commerce website, a member portal, or a content-heavy business website, our experienced team is here to help you stay online, secure, and ahead of the competition.
We offer both ad-hoc and ongoing Umbraco support options backed by clear service level agreements, so you know exactly what to expect with no delays or surprises. From critical bug fixes to content adjustments or performance improvements, we treat your support needs with the urgency and professional care they deserve.
Ongoing Umbraco Support from Certified Experts
We're an Umbraco Silver Partner, and our expert team includes two Umbraco Certified Masters. Working with Umbraco since 2013 across versions 7 to 17, we've resolved virtually every kind of issue.
We support businesses, charities, and agencies across the UK, offering fast, clear communication and honest professional advice backed by deep technical expertise. Our approach prioritises understanding your specific needs and providing solutions that work for your unique situation.
Your Umbraco Helpdesk
Think of us as your Umbraco helpdesk. Whether it's a quick question, a bug, a content change or something bigger, you'll have a friendly, certified Umbraco team on hand to help - by email or on a plan with guaranteed response times.
Flexible Support Options to Suit Your Needs
We know that every business has different requirements, so we offer flexible support models designed to suit your specific needs and budget constraints.
Ad-Hoc Umbraco Support
Need help with something urgent or a quick change? Our ad-hoc support is billed transparently by the hour, making it ideal for businesses that need occasional professional assistance without long-term commitment or overhead.
Monthly Support Retainers
If your website plays a critical role in your organisation, a monthly retainer ensures availability and complete peace of mind. We allocate a fixed number of hours per month with priority response times, guaranteed response windows, and regular support including CMS updates.
Support Prioritised Over Development
Unlike agencies that prioritise new development work, we give support the attention it truly deserves. Our established processes ensure that your live issues are triaged and responded to in line with your service level agreement, even during our busiest periods.
Clear SLA-Based Response Times
Our support service is governed by realistic and reliable service level agreements that you can count on.
Critical issues such as complete website downtime affecting all users receive our response within 4 hours. High-priority major bugs affecting most users receive attention within 1 business day. Medium-priority issues affecting multiple users are addressed within 3 business days, while low-priority minor bugs affecting single users receive our response within 5 business days.
All support requests are logged in our professional ticketing system, tracked with full visibility, and handled by a qualified developer who understands your specific requirements.
Platforms We Support
We work expertly with all modern hosting environments and configurations to ensure your website receives the best possible support regardless of where it's hosted.
We provide specialist support for Umbraco Cloud hosted solutions, comprehensive Microsoft Azure support including Azure Web Apps, storage, and resource groups, and Amazon AWS services including EC2, S3, and Windows Server hosting. We also support VPS and dedicated servers in both managed and self-hosted Windows-based environments.
Whether your website is hosted in the cloud or on your own infrastructure, we're equipped to manage deployments, updates, backups, and recovery processes efficiently and professionally.
What We Can Help With
Our comprehensive Umbraco support service covers troubleshooting broken pages, forms, or error messages, fixing publishing and cache issues, and upgrading packages while resolving conflicts. We handle CMS user access and permission fixes, security hardening and SSL configuration issues, and DNS, domain, or SSL setup problems. That includes support for Umbraco Commerce stores, from checkout and payment issues to integrations, order workflows and performance problems. We also support your Umbraco Forms, from failed submissions and validation problems to workflows and third-party integrations.
Worried about security? See our Umbraco Security Review for a deeper assessment of your website’s configuration, custom code and dependencies.
We also provide training for editors on best practices, code-level debugging and error logging, support for third-party integrations and APIs, and CMS version upgrades or security patching. Additionally, we can support your content teams with CMS training, workflow improvements, and editor-friendly content structures using the powerful Block Grid and Block List editors.
Taking Over Existing Websites
If your website was built by someone else, that's no problem at all. We're highly experienced in taking over existing Umbraco websites and providing immediate, professional support from day one.
During our onboarding process, we perform a comprehensive mini health check that includes a CMS access audit, codebase and deployment review, hosting configuration assessment, and security and package scan. We also focus on identifying quick wins and urgent risks that need immediate attention.
This gives us a clear picture of your setup before any work begins.
Why Choose Nevitech for Your Support Needs?
Our support-first approach, transparent ticketing and SLA-backed response times set us apart from development-led agencies - backed by specialist Umbraco expertise since 2013 and a friendly, UK-based team.
Frequently Asked Questions
Yes - taking over existing Umbraco websites is one of the things we do most. Whether your website was built by another agency, an in-house team or a freelancer who's no longer available, we begin with a short onboarding health check (a CMS access audit, code and deployment review, hosting check and security scan) so we understand your setup before making any changes. Our FAQs list exactly what access we'll need to get started.
Our support is backed by clear SLAs. Critical issues such as full website downtime get a response within 4 hours; high-priority bugs affecting most users within 1 business day; medium-priority issues within 3 business days; and low-priority issues within 5 business days. Every request is logged in our ticketing system and handled by a qualified developer.
Our standard rate is £80 + VAT per hour, or £70 + VAT for work through another agency. You can use us ad-hoc, billed by the hour, or take a monthly retainer with a fixed number of hours and priority response times. All work is agreed in advance with transparent time tracking.
Both. Ad-hoc support is ideal for occasional fixes or changes with no ongoing commitment. A monthly retainer suits business-critical websites - you get a set number of hours each month, guaranteed response windows and proactive updates such as CMS patching. Retainer time is used within the month and doesn't roll over.
We support Umbraco Cloud, Microsoft Azure, Amazon AWS, and self-hosted or VPS Windows environments, and we've worked across every Umbraco version from 7 to 17. Wherever your website is hosted, we can manage deployments, updates, backups and recovery.
Yes. We regularly act as a behind-the-scenes technical partner for creative and digital agencies - either white-labelled or working directly with your client - at a discounted agency rate.
Yes. We regularly take over Umbraco websites built by other agencies or developers - whether you've inherited a website, lost your original developer, or simply want a more responsive team. We start with a quick review of how your website is built, then support and improve it from there. Nothing is locked in, and you stay in full control.
We do. If your Umbraco website is down, broken or behaving strangely, get in touch and we'll help you get back on track as quickly as we can. Existing support-plan clients get priority, but we'll always do our best to help in a genuine emergency.
Almost certainly. Slow Umbraco websites usually come down to a handful of causes - unoptimised queries, heavy media, caching that isn't set up well, or underpowered hosting. We'll find the real bottleneck and fix it, so your website is fast for visitors and search engines alike. Our Umbraco health check is a great place to start.
Yes. Our Umbraco support works just like a helpdesk - a single, reliable place to raise issues, ask questions and get changes made by certified Umbraco developers. Choose ad-hoc help or a monthly plan with agreed response times (SLAs).
Ready to Get Professional Support?
If you're tired of slow responses or unreliable fixes, it's time to work with a support team that truly understands Umbraco inside and out. Whether you need a one-off fix or a long-term support partner, we'd love to help you succeed.
Contact us at info@nevitech.co.uk or call 01795 905292. Let us handle the technical issues so you can focus on what matters most - growing your business.